Terms and Conditions
These terms and conditions apply to all offers and orders of Zilveren Edelsteen Sieraden, established in Haarlem, the Netherlands. Version valid from August 2026.
Company details
Zilveren Edelsteen Sieraden
Tesselschadestraat 99, 2026 SP Haarlem, The Netherlands
E-mail: info@zilverenedelsteensieraden.nl
Website: www.zilverenedelsteensieraden.nl
IBAN (ABN AMRO): NL05ABNA0560421559
VAT number: NL002079017B26
1. General
1.1 These terms apply to every offer and every agreement of Zilveren Edelsteen Sieraden. They can be viewed by anyone on our website; on request we will send you a copy free of charge.
1.2 By placing an order you agree to these delivery and payment terms. We may amend these terms after their term has expired.
1.3 Terms or conditions of third parties are only recognised when we have expressly accepted them in writing.
1.4 We guarantee that every product delivered corresponds to the agreement and to the specifications stated in the offer.
2. Delivery
2.1 We deliver while stocks last.
2.2 Under the rules for distance selling, we process orders within 2 to 3 working days as a rule. If this is not possible — because an item is no longer available or for another reason a delay occurs — we will let you know within one day of the order, and you may cancel the order free of charge and without notice of default.
2.3 Our delivery obligation is fulfilled once the goods have been offered to the customer once. For home delivery, the carrier’s report serves as proof of that offer.
2.4 All stated terms are indicative; no rights can be derived from them.
3. Prices
3.1 Within the term of an offer we do not raise the price, unless a statutory measure or a price increase by the manufacturer requires it.
3.2 All prices are subject to printing and typesetting errors; we accept no liability for the consequences thereof.
3.3 All prices are in euros and include 21% VAT.
4. Cooling-off period / right of withdrawal
4.1 In the case of a consumer purchase, you may return (part of) your order within 14 days of receipt without giving a reason. Register your return with us first; then send the item back unused, undamaged and in its original packaging. The cost and risk of returning are borne by the customer; therefore keep proof of postage. If the goods have been used or damaged, the right of withdrawal lapses. After proper receipt we refund the purchase amount (excluding shipping costs) as soon as possible, and within 14 days at the latest.
4.2 For earrings a hygiene exception applies: they can only be returned if the sealed packaging is unopened. All details are on our Returns page.
5. Data management
5.1 When you place an order, we include your details in our customer database. We comply with privacy legislation and do not provide your details to third parties for commercial purposes. See also our Privacy Policy.
5.2 We respect the privacy of our visitors and treat your personal data confidentially.
5.3 If we use a mailing list, every mailing contains an instruction to unsubscribe.
6. Warranty
6.1 We guarantee that our products meet what you may reasonably expect in terms of usability, reliability and durability.
6.2 We are not responsible for the ultimate suitability of an item for every individual application, nor for advice on its use.
6.3 Check a delivery immediately on receipt. If something has been delivered incorrectly, defectively or incompletely, report this in writing within 7 days and before returning anything. Returns take place in the original packaging and in as-new condition. Using or reselling after establishing a defect voids the right to complain.
6.4 If a complaint is justified, we will either replace the item free of charge or reach a written arrangement; our liability is always limited to at most the invoice amount of the item concerned. Any other form of damage, including indirect damage, consequential damage or lost profit, is excluded.
6.5 The warranty lapses if the customer is in default towards us, if the item has been repaired or modified by the customer (or by third parties), has been exposed to abnormal conditions, has been handled carelessly or contrary to our instructions, or if a defect arises from government regulations regarding the materials used.
7. Offers
7.1 Offers are without obligation, unless stated otherwise.
7.2 On acceptance of a non-binding offer, we may still revoke it or deviate from it within 3 working days.
7.3 Oral commitments only bind us after we have confirmed them in writing.
7.4 An offer does not automatically apply to reorders.
7.5 We cannot be held to an offer if the customer should have understood that it contained an obvious mistake or error.
7.6 Additions or changes only apply when we have agreed them in writing.
8. Formation of the agreement
8.1 An agreement is formed after we have assessed an order for feasibility.
8.2 We reserve the right to refuse an order without giving reasons, or to accept it only against advance payment.
9. Images and specifications
9.1 All photos, images and data on weight, dimensions and colour on our site are approximate and indicative. Because our jewellery is handmade and every gemstone is unique, the item delivered may differ slightly from the image. This cannot be grounds for compensation or dissolution.
10. Force majeure
10.1 We are not liable when we cannot fulfil our obligations due to force majeure.
10.2 Force majeure means any cause beyond our control, such as non-performance or delay by suppliers, disruptions to the internet, the power or e-mail supply or to technology supplied by third parties, transport problems, strikes, government measures and illness of staff.
10.3 In the event of force majeure we may suspend delivery or dissolve the agreement wholly or partly, without being obliged to pay any penalty or compensation.
10.4 If we had already partly performed when the force majeure occurred, we may invoice that part separately.
11. Liability
11.1 Our liability for damage caused by improper use of a product is excluded. Therefore always follow any instructions and our advice.
12. Intellectual property
12.1 All texts, photos and images on this website are the property of Zilveren Edelsteen Sieraden and may not be used or reproduced without our prior written permission.
12.2 We compile the information on this site with the greatest care. Should something be incorrect, please let us know at info@zilverenedelsteensieraden.nl.
13. Retention of title
13.1 Delivered items remain our property until the customer has paid all outstanding claims in full, as referred to in Article 3:92 of the Dutch Civil Code.
13.2 Items subject to this retention of title may not be used as a means of payment and may not be pledged or otherwise encumbered.
13.3 If third parties seize these items, the customer notifies us as soon as reasonably possible.
14. Applicable law and competent court
14.1 Dutch law applies to all our agreements.
14.2 Disputes we cannot resolve by mutual agreement will be submitted to the competent court in the North Holland district, unless we choose the court of the customer’s place of residence.